1. Introduction & Applicability
Welcome to adda97. This privacy policy explains what data we collect when you use the adda97 platform, how we use it, how long we retain it, and what measures we take to keep it secure. By using the adda97 website, mobile app, or any related services, you are considered to have fully accepted this privacy policy.
This privacy policy applies to all users in Bangladesh and every other country where adda97 operates. We want every member to know how seriously we take the responsibility of protecting their privacy.
Please Note: This privacy policy may be updated at any time. The revision date will always be shown at the top of the page. For significant changes, we will notify you directly.
2. What Information We Collect
Adda97 collects three types of data — information you provide directly, data collected automatically, and information received from third parties. Details are outlined below:
| Data Type | Description | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, nationality | Account verification & KYC |
| Contact Information | Mobile Number, Email Address | Account management & communication |
| Financial information | Payment method, transaction history | Deposit & Withdrawal Processing |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Gaming Activity | Game history, betting details, session logs | Responsible Gaming & Service Improvement |
| Cookie data | Browsing preferences, session tokens | User Experience Enhancement |
3. How We Collect Information
Adda97 collects user data through several methods. Each method is fully transparent and legally compliant.
Direct Collection
- Information you voluntarily provide when filling out the registration form.
- Identity cards or documents uploaded for KYC verification.
- Information provided when contacting our support team.
- Information provided when participating in promotional offers.
Automatic Collection
- Information automatically stored in log files while you use the platform.
- Browsing behavior data collected via cookies and web beacons.
- Device identification data collected through device fingerprinting technology.
Adda97 never accesses your microphone, camera, or location data without your permission. If such access is requested, you are free to deny it.
4. How We Use Your Information
Adda97 uses collected data only for specific, legitimate purposes. We never misuse data, and using it beyond approved purposes is strictly prohibited under our policy.
- Account management: Registration verification, login security, and account settings management.
- Payment Processing: Processing deposits and withdrawals securely.
- Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
- Customer Support: Resolving your complaints or inquiries.
- Service Improvement: Improving platform performance and enhancing the user experience.
- Responsible Gaming: Monitoring gaming behavior to identify harmful patterns.
- Legal obligations: Completing regulatory reporting as required by relevant authorities.
- Relevant Promotions: Sending promotional offers relevant to your interests (with the option to opt out).
6. Cookie Policy
Cookies are small text files stored in your browser. adda97 uses cookies to keep the platform running smoothly. You can manage or delete cookies at any time through your browser settings.
Cookie Types
- Essential cookies: Used to maintain login sessions and ensure platform security. Disabling these cookies will prevent the platform from functioning properly.
- Performance Cookies: Used to improve page loading speed and overall platform performance.
- Preference Cookies: Stores language preferences, theme settings, and other personal user preferences.
- Analytics Cookies: Anonymous usage statistics are collected to understand how the platform is being used.
Adda97 does not use any third-party tracking or advertising cookies. Your browsing behavior is never shared with advertisers.
7. Data Security Measures
Adda97 uses industry-standard security measures to protect your data. Our security infrastructure is continuously updated to keep your information safe from the latest threats.
- 256-bit SSL/TLS Encryption: All data transmissions are carried out over encrypted channels.
- Two-Factor Authentication (2FA): Enable 2FA on your account for an added layer of security.
- Firewall & DDoS Protection: Preventing unauthorized access and attacks at the server level.
- Regular Backups: Regular secure backups to prevent the risk of data loss.
- Access logging: A complete record is maintained of who accessed what information and when.
- Penetration Testing: Regular external security testing to identify and address vulnerabilities.
If you believe your account security has been compromised, contact the adda97 support team immediately and change your password.
8. Data Retention Period
Adda97 does not retain your data longer than necessary. Retention periods vary depending on the type of information:
- Account information: For the duration of the active account and a minimum of 5 years after closure (as required by law).
- Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
- KYC documents: Retained for up to 5 years after account closure for legal compliance.
- Support Contact: Up to 2 years after the issue has been resolved.
- Cookie data: Session cookies are cleared when the browser is closed; persistent cookies last up to 1 year.
Once the retention period expires, adda97 securely and permanently deletes your data. If any data must be retained longer due to legal obligations, we will endeavor to inform you.
9. Your Rights
As an adda97 member, you have several important rights regarding your personal data. Contact our support team to exercise any of these rights.